If you have any questions or concerns about privacy these should be addressed to sales@lbsbmonline.co.uk. LBS Builders Merchants LTD are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience.

Collection and use of information provided:

When you order, you will be asked for your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfill your orders and to notify you of your order status. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order and also to pass to our courier so that they can call, if needed, regarding delivery.

We personalise your shopping experience by using your purchases to shape our recommendations and special offers about products that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

We may also use the information we collect to occasionally notify you about important functionality changes to the web site, new services and special offers we think you'll find valuable. These notifications will be provided via email, if you have allowed us to do so, by signing up for our newsletter.

Use Of Cookies

This website contains a banner on the home page asking you to allow the cookies, in compliance with the new law.

26th May 2011 saw alterations made to Regulation 6 of the Privacy and Electronic Communications Regulation 2003 (PECR) which focused on electronic privacy and in particular the use of website cookies. This resulted in a new EU and UK law being passed. The following is the new addition to Regulation 6:

1. A person shall not store or gain access to information stored in the terminal equipment of a subscriber or user unless the requirements of paragraph [2] are met.

2. The requirements are that the subscriber or user of that terminal equipment -

a) Is provided with clear and comprehensive information about the purposes of the storage of, or access to, that information; and b) Has given his or her consent.

In plain English, the law states those people whose websites set cookies must:

1. Tell users what the cookies are.

2. Explain what the cookies are doing.

3. Obtain the user's consent to store most (all cookies except one deemed 'strictly necessary' require the user's permission to be used) cookies on their device.

Cookies Explained

A cookie is a small text file that is put on a user's computer when they visit and/or do things on a website. Cookies have been around for years and carry data and not code, so are unable to transmit anything dangerous. The main job of a cookie is to remember things - ranging from your favourite font size or what marketing material you are likely to browse, both with different levels of intrusiveness.

Types of Cookies

There are four types of cookies, session, persistent, first-party and third party.

• Session cookies

- Only remain active whilst visiting the website. Stores the fact that you have logged on to the website. Usually deleted by the web browser and deemed unobtrusive.

•Persistent cookies

- Can last for years and are not deleted by the web browser. Are used by Google's new re-marketing service and deemed more intrusive than session cookies as this data is used by third-parties.

•First-party cookies

- Cookies set up by the visiting website. The cookie can only read pages that it was designated to by the creator. Deemed unobtrusive, yet depends on the scale of the website.

•Third-party cookies

- Considered more obtrusive. Website 'A' is visited by user 'Bob'. Website 'B' has created a cookie to read from 'A'. The creator of the cookie is untraceable from both websites. The cookie can then be used for marketing and building up a browser history of Bob across all the websites he visits that have this cookie attached to them.

Cookies related to our website

This website uses the following cookies on each page:

•Session cookies

- To enhance your browsing quality by allowing us to know what pages you visit on this website and others.

•Google Analytics

- We use this information to compile reports and to help us improve the site.

Storage of financial information:

We do not store financial details. Credit and debit card information is processed securely outside of our servers and we do not have access to it. The last 4 digits of your card may be accessible via our merchant services provider to enable us to identify a transaction if required.

Protection of customer information:

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

Disclosure of information to outside parties:

We will never divulge any of your personal details, by which we mean your name and address or email address, to any third party for them to market un-related products or services to you. We may use your details to advise you of money saving offers, or major changes at lbsbmonline.co.uk if you have chosen to sign up to our newsletter. 

Your information will be held by LBS Builders Merchants Limited, (or its successors, assigns or purchasers), for the purpose of fulfilling your order and related business administration.