* Orders received on Saturday and Sunday will be processed on the following Monday, excludes bank holiday weekends. We do not currently offer a collection from store facility via LBSBM Online. Transactions have to be processed online and delivery will be made to the specified address. Online and branch pricing may vary.

CURRENT DELIVERY TIMESCALES: For clarity, all individual product pages highlight the estimated delivery timescales which can be seen by clicking "Delivery" tab.

Next Working Day: Stocked goods, orders placed prior to 12.30pm.

Within 1-2 Working Days: Stocked goods held at another branch, orders placed prior to 12.30pm.

Within 5 Working Days: Items delivered direct to site via supplier, estimated delivery date will be emailed upon notification of imminent dispatch.

Within 10 Working Days: Items delivered direct to site via supplier with extended lead time for manufacturing or combined delivery schedule. Estimated delivery date will be emailed upon notification of imminent dispatch.

CURRENT DELIVERY COSTS:

Free:
Free delivery tab will be displayed over product image.

£3.30: Small, lightweight items.

£5.99: Medium sized, medium weight goods.

£7.99: Medium bulky items, delivered via specialist courier or pallet network

£15.00: Larger bulky items, delivered via specialist courier or pallet network.

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* If there is any change to the above that will affect your order we strive to inform you as soon as possible.

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Where shopping baskets contain more than one product, the delivery timescale of the product with the longest delivery period will be applied.

We hold key accounts with well known and reputable couriers and freight forwarders which enables us to select and offer the quickest and best delivery method based on the items purchased.

You will be informed of a delivery method after your order has been placed, accepted and dispatched. Most deliveries will require an adult signature. All parcels sent via courier include the latest text and email notification service free of charge.

If you have received the disptach confirmation with tracking, and have not received your goods within the expected time frame please we will be able to assist track the order should you so wish. If it is not possible to sign for the delivery a card will be left by the driver highlighting re-delivery details.

Some larger or specialist items may be delivered directly from our supplier on a direct to site basis. Delivery terms and conditions for directs will be set by the supplier that is dispatching the goods. In any circumstance where a specific delivery method, date and time, has been provided and a signature is not available upon delivery a re-delivery fee may be applicable. Please contact us as a matter of urgency if you are not available to take delivery and we will be able to re-schedule.

Purchases from www.lbsbmonline.co.uk are currently restricted to Mainland UK, if your required delivery address is not available upon checkout it is because additional charges may be required. Please contact the online sales department on 01558 610512 and we will be happy to confirm costs for your delivery. Overseas orders are welcomed though we will have to be contacted prior to order. See Import Duty under Section 9 of our Terms and Conditions.

All delivery costs are calculated when items are added to your basket. Delivery costs are determined based on size, weight and contents of your order along with delivery location.

The checkout page will state postage values for UK mainland though some Zonal potcodes within the UK carry additional charges. These charges are as follows and will be added to the order total when your delivery postcode has been entered and you have reached the Secure Trading portal:

Zone 2: Additional £8.00 inc VAT postage

The The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

Zone 3 = Additional £15.00

Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25

In making deliveries, we must comply with health and safety regulations, and we reserve the right to deliver heavy or large items to kerbside only. Delivery addresses must be accessible. We cannot accept liability for any loss or damage to the goods once they have been off loaded from the delivery vehicle, in accordance with your delivery instructions.

Do not arrange for tradesmen to begin work before materials or goods have arrived. LBS Builders Merchants Limited shall not be liable for any costs incurred as a result of not meeting a delivery date. Please see Our Liability under Section 8 of Terms and Conditions.

We do not currently offer a collection from store facility via LBSBMOnline, online sales transactions have to be processed online and delivery will be made to the specified address. Online Sales returns have to adhere to our online returns policy and will not be processed via the branch.