We continuously look to maintain and improve our customer service procedures with a focus on communication through fast and effective response to queries. We use our customer feedback to develop and improve the company's processes and procedures, this is done always with the aim of exceeding the expectations of our customers.

Our customer service policy incorporates a duty and a responsibility for all staff to deliver the promises we make, while listening to customer requirements and understanding their needs. We are committed to ensuring that the principle of treating customers fairly is applied responsibly and with integrity throughout all aspects of our day-to-day business. LBSBM Online provides clear and impartial reviews through Trustpilot, all of which can be viewed via the following link: